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Refund Policy

We want you to be happy with your purchase. Please read our Refund Policy below to understand how returns and refunds are handled.
1. Return Window

We offer a 28-day return policy. You have 28 days from the date you receive your item to request a return. If 28 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item is unused, unworn, and in its original condition

  • The item is in its original packaging, with tags attached (if applicable)

  • You have proof of purchase (order confirmation or receipt)

Certain items may not be eligible for return, including:

  • Items marked as final sale or clearance

  • Perishable goods

  • Personalized or custom-made items

  • Items damaged due to misuse after delivery

3. How to Start a Return

To request a return, please contact us at wixfadil2@gmail.com within 28 days of receiving your item. Include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how and where to send your item.

Please do not send items back without first contacting us, as returns sent without prior approval may not be accepted.

4. Return Shipping

  • Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

  • We recommend using a trackable shipping method, as we are not responsible for items lost in transit during a return.

  • Since products are fulfilled through our supplier network via Modalyst, return addresses may vary depending on the supplier and will be provided to you after your return request is approved.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us at wixfadil2@gmail.com within 28 days of delivery, along with photos of the item and packaging. We will arrange a replacement, exchange, or full refund at no additional cost to you.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed to your original method of payment

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

  • Original shipping costs are non-refundable, unless the return is due to our error (e.g., damaged, defective, or incorrect item)

7. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at wixfadil2@gmail.com. Exchanges are subject to product availability from our suppliers.

8. Late or Missing Refunds

If you haven't received a refund after the expected processing time:

  1. Check your bank account again

  2. Contact your credit card company, as it may take some time for the refund to be officially posted

  3. Contact your bank, as there is often processing time before a refund is posted

  4. If you've done all of this and still have not received your refund, please contact us at wixfadil2@gmail.com

9. Contact Us

If you have any questions about this Refund Policy, please reach out to us at:

Email: wixfadil2@gmail.com

This Refund Policy is provided for general informational purposes. We recommend reviewing this document periodically to ensure it reflects your current business practices and complies with applicable consumer protection laws.

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