Returns & Refunds
We want you and your pets to be completely happy with your purchase. If you’re not satisfied with your order, you can return it to us within 28 days of receiving your order.
28-Day Returns
You can request a return within 28 days of receiving your order. To be eligible for a return, the item should be unused, in its original condition, and in its original packaging where applicable.
Free Returns
We cover the cost of return postage for eligible returns. Please contact us before sending your item back so we can provide you with the return instructions.
Refunds
Once we receive your returned item, we’ll inspect it and process your refund if it meets our return requirements.
Approved refunds will be issued to your original payment method. Please allow a few working days for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Items
If your item arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible. Include your order number and, where helpful, photographs of the item so we can resolve the issue quickly.
Order Processing
All orders are processed through our fulfilment via Suppliers. Once your order is placed, it is automatically forwarded to the relevant supplier for packing and shipment. Order processing typically takes 1–3 business days before your item ships, in addition to the shipping times listed below.
Delivery
Orders are normally delivered within 7–14 business days. Delivery times can vary depending on your location and circumstances outside our control.
Pet Safety & Used Products
For hygiene and safety reasons, we may be unable to accept returns of toys that have been used, damaged, chewed, or otherwise altered by a pet. Please inspect your pet's toy before use and discontinue use if it becomes damaged.
This returns policy does not affect your statutory consumer rights.
